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Welcome to Microsoft Community. We need some more information to assist you in a better way. Did you make any changes prior to the issue? Do you get any error or exclamatory mark in Device manager on the scanner drivers? To which operating system was the scanner connected? Please connect the scanner to Windows 8 follow the steps on Windows 8 and check if it helps in resolving Scanner issue.

You may check the compatibility of the scanner in the link below. Method 1: Run Hardware troubleshooter as it will help in improving the issues with hardware and resolve if any simple issues found. Connect the devices to the computer. Type troubleshooting in the search tab and press Enter. Click View all on left panel. Click Hardware and devices , new window will popup.

Follow the on screen instructions. Method 2 : reinstall the drivers and check if this helps. Expand Print queues. Method 3 : If the drivers and program is not compatible, please install them in compatibility mode. Right-click on the driver setup files and click on P roperties.

Click on the C ompatibility tab and check the box run this program in compatibility mode for and select Windows 7 operating system from the drop down. Click on Apply and click OK and run the file to install it. Please download the drivers and reinstall the latest drivers from the link below.

You may also contact iThomes for contact. Please refer to the link. Hope this helps. Please get back to us if you have any Windows related questions. We are here to assist you. Was this reply helpful? Yes No. Sorry this didn't help. The bottom of the box has a date of manufacture. It is highly recommended to always use the most recent driver version available. Try to set a system restore point before installing a device driver. This will help if you installed an incorrect or mismatched driver.

Problems can arise when your hardware device is too old or not supported any longer. Description Free Download. If it has been installed, updating overwrite-installing may fix problems, add new functions, or expand existing ones. Even though other OSes might be compatible as well, we do not recommend applying this release on platforms other than the ones specified. To install this package please do the following: - Save the downloadable package on an accessible location such as your desktop.

About Printer and Scanner Packages: Windows OSes usually apply a generic driver that allows computers to recognize printers and make use of their basic functions.